eircom goes live with BroadVision.

M2 PRESSWIRE-26 March 2001-BROADVISION: eircom goes live with BroadVision (C)1994-2001 M2 COMMUNICATIONS LTD

RDATE:26032001

London -- BroadVision today announces that eircom, Ireland's largest communications company, has now gone live with its new eCRM initiative http://www.eircom.ie eircom is the latest in a number of major communications companies who have successfully deployed e-business solutions from BroadVision, including British Telecom.

eircom chose BroadVision software as the platform for the new initiative to provide a richer customer experience for both business and consumer users of the site. BroadVision were selected above other vendors in the market due to the flexibility of their applications and ease of deployment. The personalised e-business applications enable eircom to manage content, observe customers needs, and personalise products, prices and promotions to better meet customer and partner needs.

Feature benefits include regular updated bill tracking, which enables eircom customers to view and pay bills on-line and up to the minute national and international news that matches the user's personal or business interests.

Customers can also report and track faults using the online repair service.

They can also view their current line configuration with the option to add further services online.

Ian Turner, Managing Director of BroadVision UK explains, "eircom's eCRM project is among the most sophisticated BroadVision deployments undertaken globally leveraging the strengths of One-to-One Publishing, One-to-One Retail Commerce and One-to-One Knowledge Portal on the One-to-One Enterprise platform. The project has also been delivered within aggressive timescales. This BroadVision implementation strongly positions eircom in the eCommerce market"

eircom has also selected European Technology Consultants Ltd (ETC) as the implementation partner due to their track record and in-depth skills implementing BroadVision powered e-Business solutions. ETC are already skilled in using BroadVision applications for personalisation and are key in the integration of these features to eircom's back office systems for bill-payment, pricing, etc.

John Thompson, CRM Programme Director at eircom, explains why eircom chose the BroadVision platform: "We opted for BroadVision after a rigorous selection process involving other leading vendors, and we are confident that we selected the best solution on the market. Our BroadVision implementation allows our customers to serve themselves at anytime, anywhere - we believe delivering this level of convenience, and serving the individuals needs firmly places eircom as one of the easiest companies to do business with."

Notes for editors

About BroadVision

BroadVision (Nasdaq: BVSN, Neuer Markt: BDN) develops and delivers an integrated suite of packaged applications for conducting e-commerce interactions and transactions. Global enterprises and government entities use these applications to sell, buy and exchange information over the web and on wireless devices. The BroadVision e-commerce application suite enables a corporation to become more competitive and profitable by establishing and sustaining high-yield relationships with customers, suppliers and employees. BroadVision services professionals, supported by over 100 partner organisations worldwide, transform these applications into business value for our customers through consulting, education, and support services in more than 34 countries.

BroadVision-founded in 1993, public since 1996-has over 1,100 customers and is a component stock of the Standard & Poor's 500 index. IDC ranks BroadVision as the world's leading provider of e-commerce software applications (International Data Corp., E-Commerce Software Applications Market Forecast and Analysis, 2000-2004). BroadVision is headquartered in Redwood City, California and has its UK headquarters in Reading, Berkshire, which can be reached at 0118 920 7777 or info@broadvision.com.

About eircom plc

eircom is Ireland's largest communications company, and is the principal provider of fixed line, mobile and Internet telecommunications services in Ireland, offering a wide range of advanced voice, data and multimedia services. The company's consolidated turnover was 1,955 million euros for the financial year ended 1 April 2000.

The company was floated on the Irish, London and New York stock exchanges on 8th July 1999 and changed its corporate identity from Telecom Eireann to eircom on 6th September 1999.

About European Technology Consultants LTD

ETC develops and launches digital business solutions for Fortune 500 clients with an emphasis on solutions that integrate Web, Interactive Television and WAP technologies with call and contact centres. The company's competitive advantage lies in its ability to help its clients develop large scale, 'industrial strength' e-commerce solutions which are comprehensive, scaleable and flexible in what is a rapidly changing multi-media business environment. What greatly differentiates our business, is our partnerships with the market leading technology vendors in these sectors - companies such as BroadVision.

CONTACT: Julian Alder, BroadVision UK Tel: +44 (0)118 920 7777 e-mail: julian.alder@broadvision.com Phil Dwyer/James Jones, Kinross & Render PR Tel: +44 (0)20 7592 3100 e-mail: pdwyer/jjones@kinross-and-render.co.uk

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